Telephone Call Recording FAQs

Aegis Informatics holds more than 15 years of industry experience in telecom hardware manufacturing and software engineering. We offer cost-effective and flexible call recording solutions tailored to your exact business infrastructure and budget requirements without recurring licensing fees.

Every Aegis hardware product comes with a 1-Year replacement and repair warranty. Post-warranty repairs and Annual Maintenance Contracts (AMC) are readily available. In addition, all active customers receive 24/7 dedicated customer care assistance and free lifetime remote technical support via TeamViewer/AnyDesk.

The required hardware depends directly on your telecom line architecture:

• Analog Extensions / Trunk Lines: Use USB Voice Loggers (connected to a PC) or Standalone AVL-TQ Loggers (record 24/7 without a PC).
• Digital PRI Lines: Use AVL E1/PRI Loggers supporting 30 to 60 channels.
• IP / VoIP Trunks: Use VoIP Call Recording Software via managed switch port mirroring.

Yes. Aegis supplies native 4G VoLTE GSM FCT Terminals that fully support Reliance Jio along with Bharti Airtel, Vodafone Idea (Vi), and BSNL network bands.

Aegis CMS Software is engineered for browser-based centralized control. It aggregates and backs up call records and audio files from multiple branch locations into a single unified server.

Follow these three mandatory steps:

1. Always ensure the device is completely powered off before inserting or removing a SIM card.
2. The device uses a push-to-lock spring slot engineered exclusively for Nano SIM cards.
3. Hold the Nano SIM so that the angled/cut corner faces upward, then slide it into the slot until it clicks securely into place.

Yes, 100% compatible. All Aegis Voice Loggers and GSM Fixed Cellular Terminals integrate seamlessly with all major EPABX, PBX, and IP-PBX systems including Matrix, Panasonic, Avaya, Cisco, NEC, Coral, Syntel, Mitel, and Asterisk/FreePBX.

In basements, valleys, or industrial sites with weak cellular reception, the Aegis GSM FCT Basic unit can be mounted on rooftops or elevated ground where 4G signals are strong. Standard 2-core telephone wire (RJ11) can then be run down to your desk phone or PBX trunk up to 3 to 4 kilometers away without signal loss.

The Aegis GSM FCT terminal is built with 7 physical interfaces:

An Aegis IVR system automates incoming call flow so no customer lead is lost. It greets callers professionally, operates 24/7 without manual intervention, handles high call volumes, and automatically directs inquiries to the right department.

You can contact our support desk directly at +91-120-4491 000 or submit a demo request via our website contact form. Our technical team will coordinate an interactive IVR demo tailored to your use case within 10 to 15 minutes.

The Aegis Voice Broadcasting platform is web-based and operates in 3 simple steps:

1. Record Voice Message: Record your audio prompt in .mp3, .wav, or .amr.
2. Upload Contact List: Upload recipient mobile numbers via Excel (.xls / .xlsx).
3. Schedule & Broadcast: Launch immediately or schedule a date/time with real-time delivery reports.

Deploying an Aegis IVR delivers distinct advantages:

• Lower Operational Costs: Automates routine inquiries, reducing receptionist overhead.
• Enhanced Brand Image: Greets customers professionally with multi-language prompts.
• Faster Issue Resolution: Routes callers to the exact agent group, improving resolution time.
• Round-the-Clock Availability: Continues taking customer inquiries outside office hours.