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Vivo Deploys AEGIS | XNTEL
GSM Voice Terminal Turbo for Call Center Operations
How Vivo customer support and BPO call centers leverage AEGIS GSM Voice Terminal Turbo for enterprise-grade cellular outbound/inbound calling and automatic 100% call recording without costly PRI lines.
Global Smartphone Brand's Call Center Network
Vivo manages high-density customer support and BPO call centers handling thousands of customer service queries, warranty support, and outbound follow-ups every day. Setting up traditional landlines or expensive PRI lines across widespread regional service desks was cost-intensive and slow to deploy. By integrating AEGIS GSM Voice Terminal Turbo, Vivo unlocked a robust SIM-based calling engine with automatic, 100% in-built call recording—ensuring seamless high-volume communication, real-time agent quality monitoring, and rapid dispute resolution.
Understanding the Requirement
High-Volume Calling
Delivering stable, simultaneous customer service calling across regional Vivo BPO desks without expensive landlines or dedicated PRI lines.
In-Built Call Recording
Capturing crystal-clear audio logs automatically directly inside the GSM Turbo terminal hardware without requiring third-party recorders.
Quality & Compliance
Maintaining encrypted, tamper-proof voice archives for call center agent evaluation, customer privacy, and telecom regulations.
Dispute Resolution
Enabling fast search and instant playback by date, agent, or phone number to verify warranty disputes and customer escalation claims.
Reliable. Secure. Easy to Manage.
Vivo deployed AEGIS GSM Voice Terminal Turbo across BPO desks and service centers, turning cellular SIM connectivity into a carrier-grade calling engine with automated, 100% in-built call recording for customer support and quality audits.
From Agent Calling to Dispute Resolution
Customer Call
GSM Turbo Routing
Agent Support Calling
In-Built Recording
Secure Storage & QA
Dispute Resolution
AEGIS | XNTEL GSM Voice Terminal Turbo
A dedicated enterprise calling and recording setup engineered for Vivo customer support desks, combining high-volume SIM cellular trunk lines with automatic in-built voice recording for compliance and QA audits.
