UCM 100D CRM

The Aegis Xntel UCM 100D - ELITE is an all-in-one enterprise appliance designed for high-density voice communications and complete commercial control. Unifying an in-built 4 FXO + 4 FXS engine, it terminates analog PSTN lines and extensions with zero third-party gateways. Its native architecture drives centralized call recording, predictive outbound telesales, and WhatsApp API messaging directly alongside a full-suite native in-house CRM for sales, pipeline deals, inventory, and accounts. Engineered for growing enterprises, the CRM edition delivers complete business automation with zero monthly software recurring fees.

WhatsApp
API

Auto
Dialer

Call
Recording

In-Built
CRM

UCM 100D CRM

The Aegis Xntel UCM 100D - CRM is an all-in-one on-premise business appliance that unifies carrier-grade IP telephony, automated outbound dialers, sales pipeline automation, and a 100% native enterprise CRM into a single rackmount unit—completely eliminating the need for fragmented third-party software subscriptions.

Engineered for demanding commercial workloads, it integrates native 4 FXO + 4 FXS interfaces for seamless PSTN connectivity and analog extension fallback. The integrated operating engine powers the complete customer lifecycle across leads, sales deals, accounts, inventory, and support tickets with centralized on-premise security.

Aegis Xntel UCM 100D - ELITE Business Appliance

Built-in Capabilities

Comprehensive hardware-level telephony baseline integrated with native commercial management tools.

4 FXO + 4 FXS Built-in

In-Built Call Recording

Lead & Enquiry CRM

Sales & Pipeline CRM

Inventory & Stock Module

Accounts & Ledger CRM

Service & Support Ticket CRM

Auto Dialer & WhatsApp API

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NEXT-GEN ARCHITECTURE MATRIX

Why Choose UCM 100D CRM
Beyond a Standard IP–PBX?

Replace isolated, costly third-party software with one enterprise appliance unifying voice, native CRM, automation dialers, and complete business operations.

Standard Market Offering

Conventional IP-PBX Setup

Basic IVR, Voice Mail, and core SIP / FXO trunk call handling.
Requires third-party CRM subscriptions with recurring monthly per-user licenses.
Lacks built-in predictive auto-dialer and native WhatsApp API automation.
Disjointed tools for managing accounts, billing, warehouse stock, and tickets.
Relies on fragile external webhooks that easily break after software upgrades.

UCM 100D CRM

Unified Appliance

UCM 100D – CRM Solution

Built-in 4 FXO + 4 FXS with advanced IP-PBX telephony features.
Integrated CRM, sales pipeline, and lead management workflows.
Built-in predictive auto-dialer and centralized call recording.
Official WhatsApp API integration for automated messaging & alerts.
Real-time stock, inventory, and ledger accounts management.
Complete customer support ticket management linked to call history.
Unified business operations delivered 100% on-premise without recurring fees.

All Your Business Operations. One Platform.

AEGIS | XNTEL UCM 100D CRM brings business communication and management together in one powerful solution. Manage calls, CRM, sales and leads, accounts, and daily business operations from one integrated platform.

Smarter Calling. Faster Business Communication.

Built into UCM 100D CRM

WhatsApp API Integration

Automate WhatsApp messages, customer notifications, quotations, and follow-ups through WhatsApp Business API integration.

Auto Dialer & Analytics

Automatically dial customer numbers, reduce manual dialing, and track agent performance with real-time calling reports.

Console & CTI Popups

View customer details, previous call history, and important information instantly when receiving incoming calls.

Automated Voice Broadcasting

Send pre-recorded voice messages to multiple customers for announcements and campaigns.

Call Recording & Management

Record, search, and manage business calls by phone number, date, and time seamlessly.

Lead, Customer Inquiries & Unified CRM

100% ON-PREMISE

Lead & Inquiries

Capture calls, WhatsApp, and web leads in one place. Automatically assign leads for faster follow-ups.

Sales Pipeline

Track quotations, follow-ups, deal stages, closing dates, and sales performance in real time.

Stock & Inventory

Monitor stock levels, product quantities, warehouse inventory, and pending dispatches.

Accounts

Manage income, expenses, invoices, customer ledgers, and financial reports from one central tool.

Support Tickets

Automatically create support tickets from calls, track complaints, assign tasks, and monitor resolution status.

Aegis Xntel UCM 100D Feature Comparison Matrix

EDITION COMPARISON

COMPARE UCM 100D EDITIONS.

Compare the features of UCM 100D Basic, Pro, Turbo, CRM, and Elite editions.

Core Capabilities & Modules	BASIC	PRO	TURBO	Popular CRM	ELITE
1. Baseline Hardware & Telephony Engine
4 FXO + 4 FXS port (Optional 4 FXO + 4 FXS)	✓	✓	✓	✓	✓
In-Built Call Recording	✓	✓	✓	✓	✓
Multi-Level IVR & Voice Mail	✓	✓	✓	✓	✓
Multi-Party Conference & Call Parking / Paging	✓	✓	✓	✓	✓
Call Forwarding & Inbound-Outbound Routing	✓	✓	✓	✓	✓
Support T-38 Fax, DISA, Ring Grouping & Blacklist	✓	✓	✓	✓	✓
XNTEL WebPhone & Android Softphone App	✓	✓	✓	✓	✓
2. PRO Automation & Contact Center Suite
PC Base Operator Console	✕	✓	✓	✓	✓
Call Monitoring & Live Supervision	✕	✓	✓	✓	✓
Predictive Auto Dialer with Agent Reports	✕	✓	✓	✓	✓
Customizable CTI Pop-Ups (Inbound & Outbound)	✕	✓	✓	✓	✓
WhatsApp API Integration	✕	✓	✓	✓	✓
Voice Broadcasting with Analytics Reports	✕	✓	✓	✓	✓
Advanced Search Tool for Call Recordings	✕	✓	✓	✓	✓
3. TURBO Mobility, Field Tracking & Aegis Sync
Aegis Sync for call recording	✕	✕	✓	✕	✓
Field Staff Live GPS Location Tracking	✕	✕	✓	✕	✓
Field Staff Daily Route & Distance Tracking	✕	✕	✓	✕	✓
Mobile-Based Biometric / Attendance Logging	✕	✕	✓	✕	✓
Site Visit Authentication & Geotag Proof	✕	✕	✓	✕	✓
Android Phone Call Recording	✕	✕	✓	✕	✓
4. Native In-House Aegis Xntel CRM Modules
Lead & Enquiry Management CRM	✕	✕	✕	✓	✓
Sales & Pipeline Deal Management CRM	✕	✕	✕	✓	✓
Inventory & Stock Management Module	✕	✕	✕	✓	✓
Account & Customer Ledger Management	✕	✕	✕	✓	✓
Service & Helpdesk Support Ticket CRM	✕	✕	✕	✓	✓
Select Appliance:	Basic	PRO	TURBO	Get CRM	ELITE

Aegis Xntel Hardware Reliability Section

Built for Reliable Business
Communication

The foundation of every UCM 100D model is a dedicated telecom appliance. Connect your traditional PSTN copper lines or modern SIP Trunks with zero external converters required.

Analog Trunk Ports (PSTN) 4 FXO In-built

Analog Extension Ports 4 FXS In-built

Client Interfaces XNTEL WebPhone + Android App

Fax Support T.38 Virtual Fax

Included Core Telephony Baseline Across All Editions

Multi-level IVR

Voice Mail

Call Forwarding

Multi-Party Conference

In/Out Routing

Call Parking

Call Waiting

Ring Grouping

Blacklist Numbers

Do Not Disturb (DND)

Call Paging / Multicast

DISA & Speed Dial

Key Benefit: You never pay extra for foundational PBX items.

When upgrading to UCM 100D – CRM, you retain complete telephony reliability while gaining enterprise automation.

Technical Parameters

CRM
Platform	Customer relationship and business management
Core Modules	Inventory, Leads, Sales, Accounts, Delivery, Contacts, Support & Service
Dashboards	Admin, Team Leader, Agent, Support
Lead Handling	Capture, distribute, assign and follow up leads
Sales Operations	Opportunities, quotations, orders and templates
Inventory Tracking	Stock, products, IMEI/serial-number management
Administration	Users, permissions, departments, teams and module manager
Integrations	VoIP/IP-PBX telephony, SMTP email, WhatsApp automation
Min PC/Server Spec	Not specified

CONSOLE
Platform	Centralized calling and operations interface
User Roles	Admin, Agent Operator Console (developer role)
Call Controls	Call, mute, hold, transfer, monitor, hang up
Call Activity	Current calls, recent calls, frequent calls and extension status
Campaign Management	Autodialer and voice broadcasting campaigns
Contact Data	Phonebook, customer records, Excel lead-list upload
Team Management	Users, team leaders, agent reports and permissions
Additional Modules	Bridge conference, HRMS, site visits and agent tracking
Telephony	Extensions, trunks, dialpad and SIP-linked mobile app
Min PC/Server Spec	Not specified

IP-PBX (UCM100D-ELITE) - Hardware & Interfaces
Product Model	UCM100D-ELITE
Analog Trunk Ports	4 x FXO (RJ11) for PSTN/landline connections
Analog Extension Ports	2 x FXS (RJ11) for analog phones or fax
Network Port	1 x LAN/WAN (RJ45)
USB Port	1 x USB (if available) for backup/recording storage
Power	DC power adapter input
Reset	Factory reset button
Dimensions / Capacity	Not specified

IP-PBX - Signaling, Voice & Networking
SIP Signaling	SIP V1.0/V2.0; RFC3261
Voice Codecs	G.711A, G.711U, G.729, G.722, G.723, G.726-16, Speex, AMR, PCMA, PCMU
DTMF	RFC2833, RFC4733, SIP INFO, INBAND
Network Protocols	TCP/UDP, TLS, SSH, HTTPS, ARP/RARP, DNS, NTP, TFTP, TELNET, STUN
IP Addressing	Static IP and DHCP; DNS supported
Security	ACL for extension registration and web access; auto defense; TLS & SRTP

IP-PBX - Call Management & Administration
Call Routing	SIP/FXO trunks, inbound & outbound routes, time conditions
Call Features	Multilevel-IVR, call forwarding, waiting, voicemail, ring groups, call queue, paging, DISA, callback, speed dial, call parking
Conference	30+ party teleconferencing
Call Recording	Extensions, trunks, conferences and call centers; query, playback and download
Call Monitoring	Listen, Whisper and Barge-in modes
Call Records	CDR search and download
Administration	Web GUI configuration; web-based firmware / software upgrades, logs and diagnostics, backup and restore
Hardware capacity, CPU, RAM and storage minima are not specified.