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IVR Service for Business - XN520 Series
Smart IVR for Smarter Business
Communication Transform your business communication with the Aegis XN520 Series IVR Service—a smart and reliable solution for managing incoming customer calls. Automate call handling with professional voice greetings, customizable IVR menus, and intelligent call routing, allowing customers to quickly connect with the right department or agent.
With simple keypad options such as Press 1 for Sales, Press 2 for Accounts, or Press 3 for Customer Support, the system helps streamline communication, reduce waiting time, and improve the overall customer experience. The XN520 Series makes business communication more organized, professional, and efficient without the need for a dedicated receptionist.
IVR SERVICE FOR BUSINESS - XN520 SERIES
Fabricate Your Business With Aegis IVR Service
Increase Professionalism
Deliver a high-end corporate greeting and build instant trust with every incoming caller.
No Receptionist Required
Fully automated call greeting and auto-attendant saves dedicated front-desk hiring costs.
Reduce Operating Cost
Cut telecom overheads and route calls straight to concern staff without costly gateways.
Reduce Call Abandonment
Zero hold time ensures callers get immediate menu options, avoiding missed leads.
What is an IVR Calling System?
IVR (Interactive Voice Response) is an automated commercial telephony technology that engages incoming callers through structured speech or keypad prompts. Based on caller response, the system intelligently distributes calls, provides automated answers, or directly connects the caller with the appropriate specialist.
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IVR Features
Smart telephony features engineered to automate customer interaction
IVR Menu
Greet callers with professional pre-recorded prompts and guide them to the right team using DTMF keypad options.
Maintain Database
Log and organize complete caller history, recording archives, and interaction data for future reference and analytics.
Live Call Monitoring
Monitor agent call status and department queues in real time to ensure prompt response and zero unanswered calls.
Comprehensive Reports
Generate daily, weekly, and monthly performance reports to evaluate call volume, duration, and agent efficiency.
How Does IVR System Work?
Step-by-step automated workflow from initial caller dial to final resolution
Customer Calls In
The customer dials your official business telephone number from any landline or mobile device.
Automated Greeting & Menu
A crisp voice prompt plays: "Welcome! Press 1 for Sales, 2 for Accounts, or 3 for Support".
Keypad Selection & Routing
The system registers the user's DTMF keypress and instantly fetches destination rules to direct the call.
Agent Connection or Queue
The caller connects directly to the executive. If busy, pleasant hold music plays with failover routing.
IVR Benefits for Businesses
Why modern organizations implement Aegis IVR telephony systems
Elevate Company Image
Give small businesses and startups an enterprise-grade corporate image with polished auto-attendant menus.
Live Call Monitoring
Track answering speed, monitor individual agent performance, and assess queue efficiency via a browser interface.
24/7 Availability
Keep your business reachable around the clock with after-hours greetings, voicemail capture, and off-duty schedules.
High Volume Management
Distribute incoming call spikes evenly across departments and branches to eliminate caller wait bottlenecks.
Real-Time Analytics
Access immediate statistics on inbound volume, average talk duration, abandoned calls, and busy hours.
Enhanced Customer Experience
Minimize transfers by routing callers straight to the skilled department capable of solving their exact query.
Centralized Call Recording
Automatically log and record answered conversations for quality assurance, dispute verification, and staff training.
Smart Routing & Forwarding
Instantly forward priority calls to senior managers or mobile lines with conference and warm-transfer capabilities.
Sticky Agent Routing
Route repeat callers back to the exact agent who handled their prior interaction for seamless case continuity.
Technical Specifications
Detailed hardware parameters, environmental factors, and client/server requirements
| IVR Calling System XN-520FCT | IVR Calling Software Suite |
| GSM SIM Cards Frequency Bands | Quad-band-GSM850/1900MHz, 900/ 1800 MHz phase 2+full band |
| SIM Interface | 1.8, 3V SIM Interface |
| SIM card Slot | Nano sim card |
| Antenna amplifying | 3.5db (omni-direction) |
| Antenna Connection | SMA antenna connection |
| Connector | 2 parallel RJ11 Connector |
| Dialling and Reception | DTMF Dialling |
| CLIP | DTMF CLI |
| Answering & Disconnect Signalling | Polarity reversal for call Connect/Disconnect signalling |
| Dial tone frequency | 450MHz |
| Picking off voltage | 30mA/41mA |
| Input | External power adaptor 100-240 VAC, 47-63HZ Output: @1.25A |
| Power Consumption | 5W (Typical) |
| Operation Temperature | -10C~60C |
| Storage Temperature | -20C~70C |
| Operation Humidity | 45%-95% |
| Mounting option | Wall Mount and table Top |
| Device Dimensions (LXWXH) | 163mmx113mmx32mm |
| Packing Box Dimensions (LXWXH) | 257mmx193mmx64mm |
| Actual Weight | 450 gm |
| Volumetric Weight | 800 gm |
| Packaging | Standard Carton, 20PCS/Carton |
Minimum PC Requirement :
| Parameter | Requirement |
|---|---|
| WinXP, Win7, Win8, Win10 & Any Server | |
| Dual Core & Above | |
| 2 GB & Above | |
| 500GB & Above | |
| USB Connectivity |
| Parameter | Requirement |
|---|---|
| WinXP, Win7, Win8, Win10 & Any Server | |
| Dual Core & Above | |
| 2 GB & Above | |
| 500GB & Above | |
| USB Connectivity |
| Parameter | Requirement |
|---|---|
| WinXP, Win7, Win8, Win10 & Any Server | |
| i5 and above depend on No. of user connected | |
| 8GB and above depend on NO. of user connected | |
| 1 TB and above | |
| Static IP for Multi Location Setup | |
| Depend on Number of Multi Location users |
ONE SOLUTION FOR EVERY INDUSTRY.
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