UCM 100D PRO

The Aegis Xntel UCM 100D - PRO delivers baseline hardware telephony and an advanced contact center suite in a single integrated appliance. Equipped with 4 FXO + 4 FXS ports, it natively supports in-built call recording, multi-level IVR, voicemail, multi-party conferencing, and intelligent inbound-outbound routing. Its professional automation engine drives live call supervision, predictive auto-dialing with agent performance reports, customizable CTI pop-ups, voice broadcasting, and WhatsApp API integration, alongside seamless mobility through the XNTEL WebPhone and Android softphone app.

Live Call
Supervision

Predictive
Dialer

In-Built
Recording

WhatsApp API
Integration

UCM 100D PRO

The Aegis Xntel UCM 100D - PRO unifies baseline hardware telephony and an advanced contact center automation suite into a single high-performance appliance—delivering enterprise IP-PBX reliability without recurring licensing overheads.

Engineered with flexible 4 FXO + 2 FXS / Optional 4 FXS ports, it provides in-built call recording, multi-level IVR, voicemail, conference paging, and intelligent routing. The native PRO suite powers live call supervision, predictive auto dialing with agent reports, customizable CTI pop-ups, voice broadcasting, and WhatsApp API integration—complemented by XNTEL WebPhone and Android softphone mobility.

Aegis Xntel UCM 100D PRO Business Appliance

Built-in Capabilities & Automation Suite

Baseline telephony architecture combined with dedicated contact center and supervisory tools.

4 FXO + 2 FXS (Opt. 4 FXS)

In-Built Call Recording

Live Call Supervision

Predictive Auto Dialer

WhatsApp API Integration

Multi-Level IVR & Voicemail

Customizable CTI Pop-Ups

Voice Broadcasting Reports

WebPhone & Android App

Advanced Recording Search

REQUEST A QUOTE

Advanced Contact Center Architecture

Why Choose UCM 100D PRO Over a Standard PBX?

Go beyond basic office telephony with a unified contact center appliance combining carrier-grade FXO/FXS trunking, automated telesales, live supervision, and CRM-ready CTI pop-ups.

Standard Market Offering

Conventional IP-PBX Setup

Basic IVR, Voice Mail, and standard inbound-outbound call routing.
No native live call monitoring or real-time agent supervision console.
Lacks built-in predictive auto dialer and automated agent campaign reporting.
No customizable CTI screen pop-ups for inbound caller identification.
Requires expensive third-party tools for mass voice broadcasting & analytics.
No native WhatsApp API integration for customer engagement & messaging.
Limited call recording search filters without deep multi-parameter queries.
Requires external gateways or recurring per-user softphone licensing fees.

Pro

Unified Appliance

UCM 100D - PRO Solution

In-built 4 FXO + 4 FXS ports with zero external gateway.
Call Monitoring & Live Supervision for active quality control & coaching.
Predictive Auto Dialer with comprehensive agent productivity reports.
Customizable CTI Pop-Ups for seamless inbound & outbound lead intelligence.
Official WhatsApp API Integration directly on the appliance.
Automated Voice Broadcasting with real-time campaign analytics reports.
In-Built Call Recording with Advanced Search & filtering tools.
Dedicated PC Base Operator Console for high-volume switchboard handling.
Native XNTEL WebPhone & Android Softphone App for remote work mobility.

Integrated Telecom & Contact Center Suite

Enterprise Telephony & Contact Center. Unified in One.

AEGIS | XNTEL UCM 100D PRO combines enterprise IP-PBX reliability with automated call center management, live supervisory tools, and multi-channel messaging in a single hardware appliance.

Pro Automation & Contact Center Suite

Built into UCM 100D PRO

Call Monitoring & Live Supervision

Monitor real-time agent conversations, listen in on active lines, and conduct live supervision to ensure service quality and staff performance.

Predictive Auto Dialer & Reports

Accelerate outbound sales operations with smart queue dialing and detailed agent activity reports that track talk time and campaign reach.

PC Base Operator Console

Centralize enterprise call dispatching with a software console designed for seamless call transfer, status tracking, and switchboard handling.

Customizable CTI Pop-Ups

Instant screen pop-ups for inbound and outbound calls with contact records.

WhatsApp API Integration

Automated messaging, transactional updates, and multi-channel customer engagement.

Voice Broadcasting & Analytics

Broadcast automated voice messages with actionable reporting and analytics.

Advanced Recording Search

Multi-parameter search filters to quickly retrieve and review call recordings.

Baseline Hardware & Telephony Engine

Built into UCM 100D PRO

4 FXO + 4 FXS Ports

Direct analog PSTN trunk lines and extension connectivity on board with flexible expansion options for 4 FXS ports without separate media gateways.

In-Built Call Recording

Reliable, on-appliance voice recording for all inbound and outbound calls ensuring total compliance, auditing readiness, and dispute resolution.

Multi-Level IVR & Voice Mail

Professional multi-tier interactive voice response trees paired with dedicated extension voicemails to route callers accurately 24/7.

Conference & Call Paging

Multi-party conference calling, call parking, and zone-based paging.

Call Forwarding & Routing

Flexible rule-based inbound and outbound call routing policies.

T-38 Fax, DISA & Blacklist

FoIP support, Direct Inward System Access, ring grouping, and call blacklist.

WebPhone & Softphone App

Native XNTEL WebPhone and Android Softphone app for remote workplace mobility.

Aegis Xntel UCM 100D Feature Comparison Matrix

Feature Matrix Comparison

COMPARE UCM 100D EDITIONS.

Compare the features of UCM 100D Basic, Pro, Turbo, CRM, and Elite editions across core telephony, contact center tools, field mobility, and business applications.

Core Capabilities & Modules	BASIC	PRO	TURBO	CRM	ELITE
1. Baseline Hardware & Telephony Engine
4 FXO + 2 FXS / Optional 4 FXS Ports	✓	✓	✓	✓	✓
In-Built Call Recording	✓	✓	✓	✓	✓
Multi-Level IVR & Voice Mail	✓	✓	✓	✓	✓
Multi-Party Conference & Call Parking / Paging	✓	✓	✓	✓	✓
Call Forwarding & Inbound-Outbound Routing	✓	✓	✓	✓	✓
Support T-38 Fax, DISA, Ring Grouping & Blacklist	✓	✓	✓	✓	✓
XNTEL WebPhone & Android Softphone App	✓	✓	✓	✓	✓
2. PRO Automation & Contact Center Suite
PC Base Operator Console	✕	✓	✓	✓	✓
Call Monitoring & Live Supervision	✕	✓	✓	✓	✓
Predictive Auto Dialer with Agent Reports	✕	✓	✓	✓	✓
Customizable CTI Pop-Ups (Inbound & Outbound)	✕	✓	✓	✓	✓
WhatsApp API Integration	✕	✓	✓	✓	✓
Voice Broadcasting with Analytics Reports	✕	✓	✓	✓	✓
Advanced Search Tool for Call Recordings	✕	✓	✓	✓	✓
3. TURBO Mobility, Field Tracking & Aegis Sync
Aegis Sync for Call Recording	✕	✕	✓	✕	✓
Field Staff Live GPS Location Tracking	✕	✕	✓	✕	✓
Field Staff Daily Route & Distance Tracking	✕	✕	✓	✕	✓
Mobile-Based Biometric / Attendance Logging	✕	✕	✓	✕	✓
Site Visit Authentication & Geotag Proof	✕	✕	✓	✕	✓
Android Phone Call Recording	✕	✕	✓	✕	✓
4. Native In-House Aegis Xntel CRM Modules
Lead & Enquiry Management CRM	✕	✕	✕	✓	✓
Sales & Pipeline Deal Management CRM	✕	✕	✕	✓	✓
Inventory & Stock Management Module	✕	✕	✕	✓	✓
Account & Customer Ledger Management	✕	✕	✕	✓	✓
Service & Helpdesk Support Ticket CRM	✕	✕	✕	✓	✓
Select Appliance:	Basic	Get PRO Quote	TURBO	CRM	Elite

```html Aegis Xntel Hardware Reliability Section

Built for Reliable Business
Communication

The foundation of every UCM 100D model is a dedicated telecom appliance. Connect your traditional PSTN copper lines or modern SIP Trunks with zero external converters required.

Analog Trunk Ports (PSTN) 4 FXO In-built

Analog Extension Ports 2 FXS (Opt. 4 FXS)

Client Interfaces XNTEL WebPhone + Android App

Fax Support T.38 Virtual Fax

Included Core Telephony Baseline Across All Editions

Multi-level IVR

Voice Mail

Call Forwarding

Multi-Party Conference

In/Out Routing

Call Parking

Call Waiting

Ring Grouping

Blacklist Numbers

Do Not Disturb (DND)

Call Paging / Multicast

DISA & Speed Dial

Key Benefit: You never pay extra for foundational PBX items.

When upgrading to UCM 100D – PRO, you retain complete telephony reliability while gaining enterprise automation.

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Technical Parameters - UCM 100D PRO

UCM 100D PRO Technical Parameters

PRO AUTOMATION & CONTACT CENTER SUITE
Operator Console	Dedicated PC Base Operator Console for real-time extension handling & call transfers
Call Supervision	Call Monitoring & Live Supervision (Listen, Whisper, Barge-in)
Auto Dialer	Predictive Auto Dialer with detailed agent productivity & campaign reports
CTI Pop-Ups	Customizable CTI Screen Pop-Ups for inbound & outbound caller identification
WhatsApp API	Direct official WhatsApp Business API integration for alerts, messaging & notifications
Voice Broadcasting	Automated Voice Broadcasting with real-time analytics & delivery reports
Recording Search Tool	Advanced multi-parameter search tool for fast retrieval & playback of call recordings

IP-PBX (UCM100D-PRO) - Hardware & Interfaces
Product Model	UCM100D-PRO
Telephony Engine	4 FXO + 4 FXS
Trunk & Extension Types	RJ11 ports for analog PSTN landlines & standard analog extensions / fax machines
Network Port	1 x LAN/WAN Gigabit Ethernet (RJ45)
USB Port	1 x USB for local recording storage & data backup
Power & Reset	DC power adapter input; hardware factory reset button

IP-PBX - Signaling, Voice & Networking
SIP Signaling	SIP V1.0/V2.0; RFC3261
Voice Codecs	G.711A, G.711U, G.729, G.722, G.723, G.726-16, Speex, AMR, PCMA, PCMU
DTMF	RFC2833, RFC4733, SIP INFO, INBAND
Network Protocols	TCP/UDP, TLS, SSH, HTTPS, ARP/RARP, DNS, NTP, TFTP, TELNET, STUN
IP Addressing	Static IP and DHCP client/server; DNS supported
Security	ACL for extension registration and web access; auto defense; TLS & SRTP call encryption

IP-PBX - Baseline Call Management & Features
Call Routing	Inbound & outbound routing, call forwarding, time conditions, DID/DOD rules
IVR & Voicemail	Multi-Level IVR trees & individual extension voice mail system
Conferencing & Paging	Multi-party bridge conferencing, call parking, zone paging & intercom
In-Built Call Recording	Native recording across trunks, extensions, and conference bridges
Advanced Telephony	T-38 Fax support, DISA (Direct Inward System Access), ring grouping & blacklist
Softphone Mobility	Native XNTEL WebPhone browser client & Android Softphone app
Administration	Intuitive Web GUI configuration; web-based firmware upgrades, diagnostics, backup and restore